Definitions

Scrapr User/customer

Content

Scrapr Partner

Eligibility to Use the Services

• By accessing and using the Scrapr Platform, you represent and warrant that you are at least eighteen (18) years of age and fully able to understand and agree to the Terms.
• Compliance with Laws. You agree to comply with all applicable laws and regulations in your jurisdiction when accessing and using the Services. Your use of the Services must not violate Scrapr's rights or those of any third parties.

Changes to the Terms

Translation of the Terms

Provision of the Services Offered by Scrapr

• Scrapr is committed to continuously enhancing its platform to provide the best possible experience and information to its users. You acknowledge and agree that the nature and form of the Services provided by Scrapr may require certain changes over time. Therefore, Scrapr reserves the right to suspend, cancel, or discontinue any or all products or services at any time without prior notice. Scrapr also reserves the right to make modifications and alterations to any or all contents, products, and services offered on the Scrapr platform without prior notice.
• The Scrapr software or software application store that facilitates the download of the software may include functionality to automatically check for updates or upgrades. Unless prevented by your device or its settings, you agree that Scrapr or the applicable software or software application store may provide notice of upgrades or updates and push them to your device or computer from time to time. You may be required to install certain upgrades or updates to continue accessing or using the Services. Any updates or upgrades provided by Scrapr shall be considered part of the Services.
• You acknowledge and agree that if Scrapr disables access to your account, you may be unable to access the Services, your account details, or any associated content.
• While Scrapr may not have set a fixed upper limit on the number of transmissions you may send or receive through the Services, Scrapr reserves the right to set such limits at its discretion.
• In our ongoing efforts to improve the Scrapr platform and Services, we conduct research and experiments on various aspects of the Services, including apps, websites, user interfaces, and promotional campaigns. Consequently, some users may experience features differently than others at any given time. This is done to enhance the Scrapr platform's usability, improve user experience, ensure safety and security, and develop new services and features.
• By using Scrapr's Services, you agree to the following disclaimers:
  • The Content provided on the Services is for informational purposes only. Scrapr disclaims any liability for outdated information and reserves the right to make changes and corrections to the Content without prior notice. Scrapr does not guarantee the quality of Goods, services, scrap prices listed on app, or the pick up availability of all scrap items at any Scrapr Partner. Unless stated otherwise, all images and information on the Services are believed to be owned by or licensed to Scrapr. If you believe your copyright is being violated, please contact us using the "Contact Us" link on the home page; https://www.scrapr.app/contact All images displayed on the platform have been digitized by Scrapr, and reproduction or republication without prior written permission is prohibited.
  • Any Certification or information displayed on a Scrapr Partner's listing page is for informational purposes only. Scrapr does not warrant the validity, authenticity, or accuracy of such Certification or information. Users rely on such Certification at their own risk, and Scrapr assumes no liability for any losses or damages resulting from its use.
• Scrapr reserves the right to introduce subscription, membership fees, or other charges on a per-order basis for its products or services at any time.
• From time to time, Scrapr may introduce referral or incentive-based programs for its users. Participation in such programs is governed by their respective terms and conditions, as well as Scrapr's platform terms. Scrapr reserves the right to terminate or suspend users' accounts, credits, or participation in programs if they violate program rules or engage in fraudulent or unlawful activities. Scrapr may offer credits, promo codes, vouchers, or cashback to users at its discretion. Scrapr reserves the right to modify, convert, cancel, or discontinue such incentives as it sees fit.

Use of Services by You or User

• Any personal information provided during the account creation process is governed by our Privacy Policy. You are responsible for keeping your password confidential and ensuring the security of your account, including all changes, updates, and activities associated with it.
• You may register to use the Services by logging into your account with credentials from certain third-party social networking sites (e.g., Facebook). By doing so, you confirm that you own the social media account and authorize us to collect authentication information and other relevant data.
• When creating an account or claiming a business listing, you affirm that all information provided is accurate and that you are the owner or authorized agent of the business. You agree not to impersonate others, create accounts for anyone else, or provide false information. Any false claiming of a business listing may result in liability for damages.
• You are responsible for all activities within your account and must report any unauthorized use immediately. You agree not to allow third parties to use your Scrapr account.
• By creating an account, you consent to receive certain communications related to the Scrapr platform or Services. You can manage your communication preferences through account settings.

Other Terms

1. We provide value-added telephony services through our phone lines to connect you with Scrapr partner. These calls are recorded for internal billing tracking and customer service improvement. By using these services, you agree to the recording of your information.
2. You agree to use the Services in compliance with the Terms and applicable laws.
3. Data owned by Scrapr may only be used for personal purposes unless otherwise agreed in writing.
4. You agree not to access the Services through unauthorized means or engage in any activity that disrupts or interferes with the platform.
5. You agree not to interfere with other users' activities on the platform or engage in spamming.

Content

Ownership of Scrapr Content and Proprietary Rights

• Scrapr holds sole and exclusive copyright ownership of the app and its content, including original works developed, compiled, and arranged through substantial time, effort, and resources. The app may contain confidential information designated by Scrapr, which users agree not to disclose without prior consent.
• Users agree to protect Scrapr's proprietary rights and those of others associated with the app's content. Scrapr or its licensors retain all legal right, title, and interest in the app, including any intellectual property rights. Users are prohibited from using Scrapr's trademarks, logos, or other brand features without written authorization.
• Users are not permitted to enclose trademarks, logos, or proprietary information of Scrapr, nor modify, reproduce, or publicly display Scrapr's content without explicit authorization. Any infringement may result in legal action.
• Scrapr does not warrant or represent that the use of materials displayed on the app will not infringe upon third-party rights. Users agree to notify Scrapr promptly of any claims of infringement.

Your License to Scrapr Content

• Users are granted a personal, limited, non-exclusive, and non-transferable license to access and use the app as permitted in these Terms. The app's content is for personal, non-commercial use only. Users are prohibited from exploiting Scrapr's content without express authorization.
• Violation of the license provisions may lead to termination of user rights and potential liability for copyright and other intellectual property rights infringement.

Scrapr License to Your or Customer Content

Representations Regarding Your or Customer Content

• You are responsible for Your Content and represent that you are the sole author or have explicit permission from the rights holder to submit it. Your Content must be original and not copied from other sources. It should not be submitted using automated processes and should comply with applicable laws and guidelines. If Your Content is a review, it must reflect a genuine scrap selling experience, not be paid for, and be an honest expression of your opinion.
• You accept all risks associated with Your Content, including its accuracy and reliability. While Scrapr reserves the right to remove objectionable Content, it does not control or guarantee the accuracy of content posted by users. Liability for such Content lies with the user who posted it, not Scrapr.

Content Removal

Third Party Content and Links

• The Services may contain or link to third-party materials, such as scrap pick-up options. Your use of these services is subject to their respective terms and policies. Scrapr may obtain contact information from third-party sources but does not endorse or control the content provided by these sources.
• Scrapr does not endorse or guarantee the accuracy, legality, or quality of third-party content. While Scrapr may make improvements or corrections to content, it is not responsible for the availability or accuracy of external sites or resources linked from the Services.
• Third-party content does not reflect Scrapr's views, and Scrapr assumes no liability for Your Content or third-party content. Users should be aware of potential risks associated with external sites or resources.
• Scrapr is not liable for any loss or damage resulting from the availability or reliance on third-party content. Scrapr expressly disclaims liability for offensive, illegal, or infringing content provided by third parties.

Customer Reviews

• Customer reviews or ratings for Scrapr partner do not represent the views of Scrapr itself. Scrapr provides a platform for Customers to share their opinions, and each review reflects the personal viewpoint of the Customer/user. Scrapr acts as a neutral intermediary between Customers/users and Scrapr partner owners/representatives. Advertisements on Scrapr are independent of the reviews received from advertisers.
• Scrapr does not mediate disputes between parties. However, if a Scrapr partner disputes a review, they can contact the reviewer directly or post a public response to clarify any misunderstandings. If a review violates Scrapr's policies, the Scrapr partner can report it to Scrapr for review. Scrapr may remove reviews that violate its terms or guidelines or are harmful to the Services.

Content Guidelines and Privacy Policy

• Content Guidelines: By using Scrapr, you agree to adhere to Scrapr's Content Guidelines and Policies.
• Privacy Policy: By using Scrapr, you agree to Scrapr's Privacy Policy. Scrapr may disclose your information to third parties or government authorities if necessary to address illegal activities, enforce its Terms and Privacy Policy, comply with legal processes, or protect its rights and the rights of its users.

Restrictions on Use

Customer/user Feedback

• Your Feedback does not contain confidential or proprietary information of third parties.
• Scrapr is not bound by confidentiality regarding such Feedback and may use it freely.
• Similar Feedback may have been received from other users or may already be under consideration or in development.
• By providing Feedback, you grant Scrapr a non-exclusive, royalty-free license to use, modify, develop, publish, distribute, and sublicense the Feedback.

Terms of Idea Submission:

• Your Submissions automatically become the property of Scrapr without compensation to you.
• Scrapr may use or redistribute the Submissions for any purpose.
• Scrapr has no obligation to review the Submission or keep it confidential.

Advertising

Additional Terms and Conditions for Users of Scrapr

Scrap Collection and Pick-up:

• Scrapr facilitates the collection and pick-up of scrap materials through contractual agreements with scrapr partners ("Scrapr Partners") on a principal-to-principal basis. Scrapr lists the types of scrap items available for collection by Scrapr Partners on its platform.
• Users can access the list of available scrap items on the Scrapr app and place requests for scrap collection with Scrapr Partners.
• By requesting scrap pick-up through the Scrapr app, you authorize Scrapr to place orders for scrap pick-up with Scrapr Partners on your behalf.
• Scrap collection may be undertaken directly by Scrapr Partners or facilitated by Scrapr through third-party pick-up services ("Pick-up Partners"). Scrapr acts as an intermediary between users and Scrapr Partners or Pick-up Partners.
• The acceptance of a scrap collection request by a Scrapr Partner constitutes a contract of service between you and the Scrapr Partner, to which Scrapr is not a party. Scrapr does not provide pick-up or logistics services but facilitates scrap collection by connecting users with Scrapr Partners.
• Scrapr shall not be liable for any acts or omissions of Scrapr Partners, including service deficiencies, order inaccuracies, pick-up delays.
• Users may be charged a collection fee for scrap pickup by Scrapr Partners, determined by the Scrapr Partner ("Collection Charges"). Scrapr is authorized to collect Collection Charges on behalf of Scrapr Partners or Pick-up Partners. Collection Charges may vary based on factors such as order value, distance, and time of day.
• Additionally, users may be charged a surge fee for scrap collection facilitated by Scrapr Partners, determined by factors like distance, time, and demand ("Surge Charges"). Scrapr is authorized to collect Surge Charges on behalf of Scrapr Partners
• Scrapr will issue documents such as collection summaries and tax invoices as per applicable regulations and business practices.
• Users are expected to treat Scrapr Partners with dignity and respect diversity. Discrimination against Scrapr Partners based on protected characteristics such as race, religion, disability, gender, or sexual orientation is prohibited. Users must ensure a secure and harassment-free work environment for Scrapr Partners.

Scrap Collection request and pick-up with Scrapr Partners:

• All prices listed on the Scrapr Platform are provided by the Scrapr Partner, including handling charges, if any, at the time of publication on the Scrapr Platform. While we strive to keep them up to date, the final price paid to you by the Scrapr Partner, may change at the time of pickup as per the "quality of scrap". In case of any discrepancy between the price on the Scrapr Platform and the price paid by the Scrapr Partner, the price paid by the Scrapr Partner shall prevail, except for Scrapr's Pickup Fee.
• On Time Guarantee: Some Scrapr Partners may offer this service. In such cases, Scrapr uses its technology to minimize delays in pickups. However, this service is provided on a best-effort basis.
• Scrapr gold members can avail exclusive benefits like instant pickup service, dedicated customer support, Best Rates*, Extra points etc.

General Terms and Conditions:

• Scrapr is not a manufacturer, seller, or distributor of scrap materials and merely facilitates the pickup of scrap items by the Scrapr Partners, under the contract for pickup between the users and Scrapr Partners.
• Scrapr shall not be liable for any acts or omissions of the Scrapr Partners, including service deficiencies, incorrect pricing, or pick-up delays.
• Once the scrap items are sold to the Scrapr partner, the ownership of the scrap items is transferred to the Scrapr partner.
• If it is discovered after the transfer of ownership that the scrap items did not belong to the Scrapr user, the responsibility for any theft or unauthorized possession lies solely with the Scrapr user.
• Upon completion of payment or booking successful request on Scrapr app, the Scrapr user cannot negotiate the rate further and is obligated to hand over all scrap items to the Scrapr partner.
• For safety and security purposes, both Scrapr users and Scrapr partners should fulfill all scrap requests exclusively through the Scrapr app. This ensures there is a track record of all transactions and activities
• For users in India, any liability for violation of applicable rules and regulations shall rest with the Scrapr partner, sellers, vendors, or manufacturers of the scrap items accordingly.
• Users should check the scrap items they want to sell before placing the pick-up request.
• Users should provide accurate details, including contact number, pickup address, scrap image and size at the time of placing a pick-up request.
• User should only sell those scrap items on scrapr platform which he owns and are not stolen scrap items.
• The total price and invoice for scrap pick-up will be displayed on the Scrapr Platform under history/orders section once payment is done by Scrapr partner.
• Charges paid by Scrapr partner should be inclusive of applicable taxes.
• Pickup periods quoted at the time of raising pick-up request are approximate and may vary.
• Personal promo codes can only be used by the user subject to terms and conditions set forth by Scrapr.

Cancellation Policy for Scrapr App:

• You acknowledge that your cancellation, or attempted or purported cancellation of a scrap pickup request, or cancellation due to reasons not attributable to Scrapr, such as providing incorrect particulars, contact number, or being unresponsive, unreachable, or unavailable for scrap collection, shall amount to a breach of your agreement with Scrapr ("Cancellation Breach"). In the event of a Cancellation Breach, you shall be liable to pay liquidated damages equivalent to the value of the scrap pickup request. By using the Scrapr app, you authorize Scrapr to deduct or collect the amount payable as liquidated damages through such means as Scrapr may determine, including deducting the amount from any payment made towards your future scrap pickup requests.
• There may be cases where Scrapr is either unable to accept your scrap pickup request or cancels the request due to reasons including technical errors, unavailability of the Scrapr Partner, or any other reason attributable to Scrapr or the Scrapr Partner. In such cases, Scrapr shall not charge any cancellation fee from you.
• Any complaint regarding the scrap pickup request, including instances such as rate issues, delayed pick up, improper behaviour by scrapr partner etc., requires you to share proof before any resolution can be provided.

Disclaimer of Warranties, Limitation of Liability, and Indemnification

• Disclaimer of Warranties You acknowledge and agree that the services provided by scrapr are “as is” and “as available,” and your use of the services shall be at your sole risk. To the fullest extent permitted by applicable law, scrapr, its affiliates, and their respective officers, directors, employees, agents, partners, affiliates, branches, subsidiaries, and licensors (“scrapr parties”) Disclaim all warranties, expressor implied, in connection with the services, including mobile apps, and your use of them. To the fullest extent permitted by applicable law, the scrapr parties make no warranties or representations that the services have been or willbe provided with due skill, care, and diligence, or about the accuracy or completeness of the services’ content, and assume no responsibility for any:
• Errors, mistakes, or inaccuracies of content,
• Personal injury or property damage of any nature whatsoever resulting from your access to and use of the service.
• Unauthorized access to or use of our servers and/Or any and all personal information stored therein,
• Interruption or cessation of transmission to or from the services,
• Bugs, viruses, trojan horses, or the like which Maybe transmitted to or through the services by any third party,
• Loss of your data or content from the services, and/Or
• Errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the services. Any material downloaded or otherwise obtained through the use of the services is done at your own discretion and risk, and you willbe solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material. The scrapr parties willnot be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. You are solely responsible for all of your communications and interactions with other users of the services and with other persons with whom you communicate or interact as a result of your use of the services. No advice or information, whether oral or written, obtained by you from scrapr or through or from the services shall create any warranty not expressly stated in the terms. Unless you have been expressly authorized to do so in writing by scrapr, you agree that in using the services, you willnot use any trademark, service mark, trade Namelogo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names, or logos.
• Limitation of liability to the fullest extent permitted by applicable law, in no event shall the scrapr parties be liable to you for any damages resulting from any:
• Errors, mistakes, or inaccuracies of content,
• Personal injury or property damage of any nature whatsoever resulting from your access to and use of the services, including mobile apps,
• Unauthorized access to or use of our servers and/Or any and all personal information stored therein,
• Personal injury or property damage of any nature whatsoever resulting from your access to and use of the services, including mobile apps,
• Interruption or cessation of transmission to or from our servers,
• Bugs, viruses, trojan horses, or the like, which Maybe transmitted to or through the services by any third party,
• Loss of your data or content from the services,
• Errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, or otherwise made available via the services, whether based on warranty, contract, tort, or any other legal theory, and whether or not the scrapr parties are advised of the possibility of such damages,
• The disclosure of information pursuant to these terms or our privacy policy,
• Your failure to keep your password or account details secure and confidential,
• Loss or damage which Maybe incurred by you, including but not limited to loss or damage as a result of reliance placed by you on the completeness, accuracy, or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the services, and/Or
• Delay or failure in performance resulting from causes beyond scrapr’s reasonable control. In no event shall the scrapr parties be liable to you for any indirect, incidental, special, punitive, exemplary, or consequential damages whatsoever, however caused and under any theory of liability, including but not limited to, any loss of profit (Whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.
• Indemnification You agree to indemnify, defend, and hold harmless the Scrapr Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with:
• Your Content
• Your unauthorized use of the Services or products or services included or advertised in the Services
• Your access to and use of the Services
• Your violation of any rights of another party; or
• Your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Termination of Your Access to the Services

• You can delete your account at any time by contacting us via the "Contact Us" link at the bottom of every page.
• We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your:
• Violation of these Terms; or
• Lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.

General Terms

Governing Law/Waiver:

• For Users residing in India: These Terms shall be governed by the laws of India. The Courts of [Bhopal] shall have exclusive jurisdiction over any dispute arising under these terms.
• For all Users: You must commence any legal action against us within one (1) Year after the alleged harm initially occurs. Failure to commence the action within that period shall forever bar any claims or causes of action regarding the same facts or occurrence, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these terms or any related right shall not constitute a waiver of that right or provision.

• Identify in writing the copyrighted material that you claim has been infringed upon;
• Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);
• Include the following statement: "I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law";
• Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner's behalf";
• Provide your contact information including your address, telephone number, and e-mail address (if available);
• Provide your physical or electronic signature;
• Send us a written communication to contact@scrapr.com

Contact Us:

Details of the Company

• Legal Entity Name: Asar Green Kabadi Pvt. Ltd.
• CIN: U74900MP2014PTC033472
• Corporate Address: The Kabadiwala, 2, Narmadapuram Rd, near D-Mart, Vidya Nagar, Bhopal, Madhya Pradesh 462026
• Details of website and Application: www.scrapr.app (“Website”) and “Scrapr” and “Scrapr partner” application for mobile and handheld devices
• Contact Details: contact@scrapr.com

Grievance Redressal Mechanism:

• Customer Care Channels
• For any order related issue, you may first reach out to us at 7697460460 via WhatsApp for real time basis resolution.
• You may write to us at contact@scrapr.app and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
• For a complaint raised on contact@scrapr.app , you will receive a unique ticket number to track the status of your complaint.
• In case you do not receive a satisfactory response from the whatsapp chat support and contact@scrapr.app as the case maybe, you can escalate the matter to our Grievance Officer by giving reference of the ticket number generated from contact@scrapr.app and we shall address your concern within an estimated time of forty-eight (48) hours.
• Details of the Grievance Officer
Name: Umar Khan
Contact: +91-9981636717
Email: umarkhan@thekabadiwala.com
For Customers residing in India, please note, in compliance with The Information Technology Act, 2000 and the rules made thereunder, as well as The Consumer Protection Act 2019, and the rules made thereunder, the grievance redressal mechanism, including the contact details of the Grievance Officer and Nodal Officer are given herein above.
Please note: Scrapr does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means. Please do not reveal these details to fraudsters and imposters claiming to be calling on Scrapr’s behalf. You may report such suspicious activities to contact@scrapr.com